Q: I’m very junior at my company, but meet with higher-ups, who appear not to read my e-mails. They often miss critical information, then send frantic e-mails asking why they have not been kept informed. I’d like to reply with a bit of bite: “As I e-mailed yesterday, the proposal will go out tomorrow.” Too much?
Should this junior exec follow these instructions and engage in Professional Snarkiness, he or she is doomed. Galanes should have urged the junior to have a face-to-face conversation with the individual managers and to ask how they would like to receive information. They might suggest:
- Changing the email subject to clarify the content
- Using "urgent" mode
- Copying the managers' assistants
- Sending hard copy
- Leaving voicemail to let the manager know that they information in coming in an email