PTB Manager's Memo: Will your business be ready when the economy turns around?

With job satisfaction at its lowest level in two decades and an impending wave of Boomer retirements, capturing the mission-critical information that your employees use in your business everyday should be at the top of your task list.

In a bad economy, managers may sit tight, mind the store, make no hires, build no plants, and launch no products. While everyone else is holding their collective breath, you should be using creative and non-threatening techniques to preserve and improve the information that makes your business work. Sharing this knowledge with your entire staff can enhance productivity and performance. By engaging your staff, you may be able to change their jobs in ways that they find engaging, which may prevent inconvenient departures.

Pass the Baton works with managers to teach techniques that capture mission-critical information which can be shared with employees in ways that enhance productivity and performance.

This is part of a series of Pass the Baton Manager’s Memos.