Managing the Expectation of Instant Access

With the Personal Digital Gadget du Jour comes the Expectation of Instant Access.

Managing that expectation is a challenge.  When your client service philosophy is that you give each client your undivided attention, respect means no peeking at your phone during meetings, and no texting under the table.

Those clients should expect no less when you meet with someone else.

If they know that you will return their messages as quickly as is humanly possible, you will have managed their expectations and saved yourself some grief.